Client care
Terms
Terms of Use
These terms apply to use of the Prospect Sales storefront and to purchases submitted through the available checkout flow. By using the site or placing an order, you agree to these terms and the policies linked in the site footer.
Store Information and Availability
We work to present product descriptions, pricing, availability, and shipping information clearly. Product information can change as supplier inventory and fulfillment information change. We may correct a listing or decline, cancel, or refund an order when information is inaccurate, inventory is unavailable, fulfillment cannot be confirmed, or a transaction cannot be completed.
Orders and Checkout
Orders are submitted through the store's available platform checkout. Providing accurate order, shipping, and payment information is the customer's responsibility. An order is not accepted until it can be processed for fulfillment. We may contact the customer if additional information is needed to review an order or material fulfillment issue.
Shipping, Returns, and Refunds
Shipping information, delivery estimates, and product-specific return disclosures are part of the purchase decision. Please review the Shipping and Returns & Refunds policies, along with any product-level disclosures, before submitting an order. A material shipping delay may allow cancellation and a refund where required.
Acceptable Use
Do not misuse the site, interfere with its operation, submit false information, attempt unauthorized access, or use the storefront in a way that violates applicable law or another person's rights.
Store Content
The storefront's content, branding, and site materials are owned by Prospect Sales or used with permission. They may not be copied or used in a manner that suggests an affiliation without permission.
Changes to These Terms
We may update these terms as the storefront changes. The current terms are posted on this page and apply to future use of the site, subject to applicable requirements.