Returns & Refunds

Returns & Refunds

Prospect Sales does not make a blanket claim that all items are non-returnable. Return eligibility, the condition an item must be in, the return window, and any exclusions are disclosed for the relevant item before purchase, including on the product page or during checkout where applicable.

Eligibility and Disclosures

Eligibility may depend on the product, its condition, the time since delivery, and the disclosed exclusions. We do not add undisclosed exclusions after purchase. If a listing provides a product-specific return process or timeframe, that disclosure applies to that item alongside applicable requirements.

Starting a Return Request

Use the support option made available with the order and include the order number, item, and a brief description of the request. We may ask for information needed to confirm the order, item condition, or the applicable product terms before providing next steps.

Refund Handling

When a return or cancellation is approved, the refund is issued through the original checkout method when available. The amount and timing depend on the applicable product disclosure, the order status, and payment-provider processing. If an item is materially delayed, customers may cancel for a refund where required, as described in the Shipping Policy.

Damaged, Incorrect, or Missing Items

If an order arrives damaged, incorrect, or incomplete, please use the order support option promptly and keep any relevant packaging or photos if available. We will review the order and provide the available resolution under the disclosed terms and applicable requirements.