Shipping

Shipping & Delivery

Prospect Sales shares the shipping information available for each item before purchase. Shipping charges, available service levels, and any product-specific delivery information are shown on the product page or during checkout when available.

Estimates, Not Guarantees

Any fulfillment and transit range shown for a product is an estimate based on current supplier and carrier information. Actual delivery can be affected by inventory availability, carrier operations, destination, weather, and other circumstances outside our control. We do not publish a fulfillment or transit range unless it is supported by current supplier or fulfillment information.

Order Processing

Orders are submitted for fulfillment after checkout. We may need to confirm inventory, shipping coverage, or address details before an order can move forward. A request to cancel should be made as soon as possible; once an order has entered fulfillment or shipped, it may no longer be possible to stop it, and the Returns & Refunds Policy will apply.

Material Delays

If we learn of a material delay after an order is placed, we will contact the customer using the order contact information and provide the available next steps. Customers may cancel for a refund where required. We do not make unsupported promises about delivery dates.

Tracking and Delivery

Tracking may be provided when the fulfillment partner makes it available. Customers are responsible for providing an accurate, deliverable shipping address at checkout. If an order cannot be delivered because of an address issue, any available resolution will be handled under the product's disclosed terms and applicable requirements.

Questions About an Order

For help with a specific order, use the support option made available with the order and include the order number so we can review the relevant fulfillment information.